Quality Management Statement
SUSTaim is an architect led sustainability practice and has chosen to adopt a formal system for managing the quality of work as set out under the Chartered Practice scheme of the Royal Institute of British Architects (RIBA).
The model employed for this is the international Standard BS EN ISO 9000 - Quality Management Systems and we have used guidance prepared by the RIBA (The RIBA Quality Management Toolkit) and supplementary guidance from other authoritative sources.
It is our conviction that adopting systems such as those embodied in the RIBA Chartered Practice scheme will help us deliver our objective of providing a reliable and competent service. We also believe that the systems will assist us in collaborations and other working relationships with other professionals and/or contractors and suppliers.
There is 100% commitment within the practice to the operation and upkeep of our systems, which are regularly reviewed and updated against our own methods and innovations and against changes in external influences be they quality standards, legislation, industry standards, custom or practice.
All new staff are instructed in the requirements and use of the systems as a part of their introduction to the wider objectives of the practice.